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  • design@iqonicthemes.com
closed
Cannot access to the admin area

Hi,

This is the second ticket I create with problems with your theme. Since I couldn't import the demo content in a brand new wordpress instance in Bluehost, I tried again in a new wordpress instance, but this time in Siteground. We have several Wordpress (and Woocommerce) sites in this provider, all work perfectly. I'm getting errors, and I cannot access the admin area, it seems that one of the required plugins is failing. I followed the steps, install and activate all the required plugins.

Here the warnings:


 Warning: Cannot modify header information - headers already sent by (output started at /home/customer/www/gorkap1.sg-host.com/public_html/wp-content/plugins/marvy-animation-addons-for-elementor-lite/elementor/class-marvy-animation-addons-elementor.php:1) in /home/customer/www/gorkap1.sg-host.com/public_html/wp-includes/functions.php on line 6270

  Warning: Cannot modify header information - headers already sent by (output started at /home/customer/www/gorkap1.sg-host.com/public_html/wp-content/plugins/marvy-animation-addons-for-elementor-lite/elementor/class-marvy-animation-addons-elementor.php:1) in /home/customer/www/gorkap1.sg-host.com/public_html/wp-content/plugins/sg-cachepress/core/Supercacher/Supercacher_Helper.php on line 76

   Warning: Cannot modify header information - headers already sent by (output started at /home/customer/www/gorkap1.sg-host.com/public_html/wp-content/plugins/marvy-animation-addons-for-elementor-lite/elementor/class-marvy-animation-addons-elementor.php:1) in /home/customer/www/gorkap1.sg-host.com/public_html/wp-includes/pluggable.php on line 1296


You can check it yourself here http://gorkap1.sg-host.com/wp-admin/


Please advice, we just bought the theme.


Cheers,

Asked 3 days ago on October 16, 2020 6:50 PM Comments 2 times


  1. Generic placeholder image

    Krunal replied

    hi Gorka Puente,

    Please help us with your wp-admin details like username, password, and wp-admin URL so we can closer look at your issue.

    thanks.

     

  2. Generic placeholder image

    Gorka Puente replied

    I delete the whole Wordpress instance and install a new one. Install and activated all the required plugins one by one, and left "Marvy – Background Animations for Elementor" the last. When I tried to activate it, returned "The plugin generated unexpected output" and when tried to return to that screen, I received "Sorry, you are not allowed to access this page" and front that moment on, there's this message

     

    Warning: Cannot modify header information - headers already sent by (output started at /home/customer/www/gorkap1.sg-host.com/public_html/wp-content/plugins/marvy-animation-addons-for-elementor-lite/elementor/class-marvy-animation-addons-elementor.php:1) in /home/customer/www/gorkap1.sg-host.com/public_html/wp-includes/functions.php on line 6270

     

    Just before installing that plugin, the import demo content returned this log error:

     

    http://gorkap1.sg-host.com/wp-content/uploads/2020/10/log_file_2020-10-16__19-29-57.txt

     

    and after installing it, this message

    {"status":"customizerAJAX"}

     

    Any idea what's going on? is this theme tested against the last Wordpress and Plugins versions? If not, we are getting a refund.

     

    Cheers,

     

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