Support Policy CodeCanyon
The Support Policy describes what support you can expect from us in regards to Customer Service.
Our support team can provide support to help you resolve issues/errors and assistance with reported bugs.
We request you to study the documentation that comes along with the item which will help you understand your item better.
Our general response time can be up to 2 business days although we strive to respond to all inquiries within 24 hours.
What’s included in item support
- Answering questions about how to use the code
- Answering technical questions about the features and functionality
- Assistance with reported bugs and issues
- Updates to ensure the item works as described
What’s not included in item support
- Installation services
- Customization services
- Support for customized functionality
- Answering questions about third party code
- Setup Server, hosting environment
Envato Market rules for mobile “Supportable items on ThemeForest and CodeCanyon include all categories except PSD templates, Sketch templates, TypeEngine themes, Mobile, and Edge Animate templates.”