The good thing about this kind of WordPress errors is that they’re easy to identify. Usually, there’s an error message that accompanies each failure to load, so there isn’t as much troubleshooting. But we know it’s just so annoying, we know downright.

So, here are the most common reasons why your WordPress plugin or theme won’t install and what to do about them:

- Typically, you’ll encounter an installation error during the manual upload of a theme or plugin through the Add New / Upload option in WordPress (as opposed to directly installing from the WordPress repository). Before you get in touch with the plugin or theme developer, verify that you didn’t receive the correct file from them

- Missing file error: This means that the files contained within the folder are not what WordPress was expecting.

Unzip the folder and review the contents. Is this even the correct zip? Does it contain all the files you would expect a plugin or theme to have? You can cross-check the contents of the folder against WordPress’s recommendations for files that should be included in the package:

A WordPress plugin package.
A WordPress theme package.

If you’ve detected any missing files, reach out to our support team for assistance.

- Missing stylesheet error: In reality, the stylesheet is not missing. You must have probably downloaded the wrong version of the theme file. WordPress can unzip the top-level zip file, but it won’t be able to go through and unzip everything else contained within the folder. If you want to get your theme in there, then you need to upload the proper zip file.

- Memory limits are exceeded: Generally, this happens when your web hosting PHP memory limit is too low to process the installation.

The error will say something like, “Fatal error: Allowed memory size of _______ bytes exhausted…” If you see this memory error, it’s easy to fix.

Log in to the control panel of your site and open your preferred file editor: FTP or file manager. In the root directory, you’ll find your wp-config.php file. Click on the edit button and add the following line of code:

define( 'WP_MEMORY_LIMIT', '256M' );

Since the default memory limit is usually 64M, this will significantly increase it and help you get your new theme or plugin installed without issue.

- File size limits are exceeded: To fix this maximum upload limit, you’ll need to do so through the control panel. Access your directory using either FTP or a file manager. Once you’re in there, locate the wp-admin folder.

upload_max_filesize = 1000M
post_max_size = 2000M
memory_limit = 3000M
file_uploads = On
max_execution_time = 180
If you would like to have a static menu that stays on a fixed position when you scroll on your website, this usually requires custom coding in case that functionality.
With each of Iqonic Design's themes, you can easily change or remove the copyright notice from the footer of your WordPress theme. You can find an option to enter your own copyright notice in your WordPress dashboard under Appearance => Customize => General Options. Feel free to add your own copyright notice based on your personal requirements.
Our general support hours are Monday to Saturday, 9:00 to 18:00 IST. During this time, we can generally provide feedback on any support queries within the shortest possible time, whilst we will also commit to answer any queries during weekends and holidays. We only cover support for our themes, and cannot give general WordPress support that isn't related to our themes. We understand that there is a fine line between what is considered support & modifications. So whilst we will try to help you with any type of query (support or modification), we cannot provide extensive help in terms of modifications. Technical support will thus take priority over modification support. If you need some feature not provided by our framework and the theme, feel free to contact us and we may include it in one of the future updates. Usually, the popular requests take priority.
First of all, we recommend you to check the Themeforest product detail page. We try to make this page as complete as we can, so you’ll find there description, features and live demo preview access, However, if you still have some questions, you can email us at office at We answer all of your questions pretty fast usually, in a couple of hours up to a day.
Sometimes after the dummy content import is done, when you open the home page, the header may look strange and there may be a message "Slider can not be found". This is a server configuration related issue. To resolve this issue you have to ask your hosting provider to enable the PHP ZipArchive extension for you. Next, go to ‘theme’ > Quick import and import the sample sliders.
To fix this our team suggests to go to file, delete line no 364 and uncomment line no 365.
Please follow this defined steps and you should be successful at generating these files on your server:

Login(ssh) to your server an do

1. Install PM 2:
Command: sudo npm install pm2@latest -g

2. Copy project in the root directory of our server and execute below commands.

Command: cd project_directory

Command: npm install

Command: npm run build

Command: pm2 start npm -- start
Yes absolutely!
We have included the Kotlin code.
And, of course, you can download the latest update anytime once you purchase the item. :)
Fret not, you can count on us for installation when you encounter trouble or difficulty. We request you to share your server credentials for your Cpanel. And allow our team some time to look into it and we should get back to you as soon as we're done with it. :)
Sure. We have talked about it in one of our extensive support and installation FAQ. It would be very helpful for our team if you can help us with your wp-admin and FTP details so that our team can take a closer look and troubleshoot.

If you are eligible for any of our free gift offer on envato marketplace, then simply submit a ticket with your purchase code.
Keep Subject "Free Gift". Our team will verify your details and help you with your gift :)

It gives a fatal error because of the extension missing. Kindly install a ZIP extension on your server.

If it's the Linux based server then;

Sudo apt-get install php7.0-zip  (Instead 7.2 you should add your PHP version)


If you upload the theme and then activate it and see nothing but a white screen, please read the following information.

This is more common than you might think, and it can be frustrating to sort out. First, it is important to understand what the white screen. Simply put, there is an error that you can’t see. The reason you can’t see it is because WordPress is not displaying the error that is causing the problem. When attempting to diagnose the probable reason for a white screen condition check whether:


Did you install an upgraded version of WordPress, and did you check to see if the white screen occurred before you installed and activated your theme?


Did you install any plugins prior to installing the theme?


There are several causes of this condition. We consider the ones most likely to occur — Plugins, Theme, and Other Causes.

Pro tip: Check your error logs. A good amount of the time, server logs will show *exactly* what PHP function is causing the issue, and where. Run a PHP validator on the code prior to saving. It will catch a lot of simple mistakes.


You can always ask this at our email address -

We do not want to keep our premium item owners in disguise or mislead them by false committing on the delivery timeline.

Feel free to share the consolidated list of changes you would like to make and drop us an email so that we can come up with either prioritizing the requirement and delivering the job or we shall not accept the job if it's too much for us at this moment.


- You can change the background of the different sections of the website: header, body, footer. You have also general page background located in Go to Dashboard > Appearance > Customize > Top Header or/ Header or/ Body or/ Footer


- Locate the section that you want to change.


- You can choose a color or an image as a background.


- If you choose an image you can make it full screen switching on the "cover" option.


- Select image repeat method in the drop-down.


- Click the "Save & Publish" button after you finish editing.


Please check the information below if you encounter 500 Internal Server Error.

ini_set('memory_limit', '256M');
ini_set('upload_max_filesize', '32M');
ini_set('post_max_size', '32M');
ini_set('file_uploads', 'On');
ini_set('max_execution_time', '300');

Please place this base URL in the native-lib.cpp.

Please make sure ACCESS_ALLOWED value is true on your file.

If it is not, then just update the value.

Go to file and update ACCESS_ALLOWED Boolean value as true.