Our Support Policy
1. Support requests are being processed on business days from 9:00 to 18:00 (GMT +05.30) [generally] within 24h to 48h in the order they were received.
2. We suggest, while our team reviews your support request, please read the documentation that comes in the zip file of ThemeForest and Codecanyon.
3. We are in GMT+5:30 timezone. We address all the support queries 6 days weekly on the first-come, first-solve basis (Sundays off).
4. If any support ticket has no response from the item owner for 7 days, the ticket will be considered closed. If you need further assistance you can create another ticket.
5. Have pre-sales questions or concerns, please write to us via our website contact page
6. If you like our product and support then please drop a rate and write a review at https://codecanyon.net/downloads / https://themeforest.net/downloads
7. Support is provided only for errors or bugs in our product.
8. No Support, for third-party customizations; we’re responsible only for our product and custom work.
9. Customization, modification, or custom work support is not included post-purchase; 6 months support covers product errors/bugs.
10. For dedicated support, users can hire our services separately. Feel free to contact us on Microsoft teams here: https://teams.live.com/l/invite/FEAh18wQSi9roOzkAI
Note: Our complimentary support does not include installation and customization requests.
Recent Articles
Have a look at our new articles
Editor's Letter For All O...
Dear Item Owners, With the isolated world, we are all connected virtually more than ever ri...
FAQ: Xamin Data Science &...
1. Does Xamin support RTL? - As of now, Xamin does not support RTL. Perhaps we will add this in our...
Desky – Your New Support ...
We live in an exciting time for work. The advancement of technology has made it easier for us to sta...
Know Why To Hire A Mobile...
Throughout all the app projects we’ve worked on, one consistent trend we have noticed is that ...
Kivicare Ecosystem - ALL ...
Kivicare is now a complete ecosystem for medical, clinic, and patient management systems. If you o...
COVID-19 March 2020
We're in the midst of a global pandemic. As we stay at home to keep ourselves and others safe, your ...