Our Support Policy
1. Support requests are being processed on business days from 9:00 to 18:00 (GMT +05.30) [generally] within 24h to 48h in the order they were received.
2. We suggest, while our team reviews your support request, please read the documentation that comes in the zip file of ThemeForest and Codecanyon.
3. We are in GMT+5:30 timezone. We address all the support queries 6 days weekly on the first-come, first-solve basis (Sundays off).
4. If any support ticket has no response from the item owner for 7 days, the ticket will be considered closed. If you need further assistance you can create another ticket.
5. Have pre-sales questions or concerns, please write to us via our website contact page
6. If you like our product and support then please drop a rate and write a review at https://themeforest.net/downloads
7. Support is provided only for errors or bugs in our product.
8. No Support, for third-party customizations; we’re responsible only for our product and custom work.
9. Customization, modification, or custom work support is not included post-purchase; 6 months support covers product errors/bugs.
10. For dedicated support, users can hire our services separately. https://join.skype.com/invite/yPdnVOwWaqLh
Note: Our complimentary support does not include installation and customization requests.
Recent Articles
Have a look at our new articles
Kivicare Ecosystem - ALL ...
Kivicare is now a complete ecosystem for medical, clinic, and patient management systems. If you o...
FAQ: Umetric WordPress Da...
1. 1. I was disappointed that the Umetric theme didn't come with the Graphina Pro. Is th...
Prokit Free Gift
Offer Period: If you purchased Prokit Flutter between 21st Sept to 26th Sept, then you are eligibl...
FAQ: Sofbox - Tech & ...
1. Can you deactivate my license in one of my domains? - You can deactivate the purchase code...
Installing the StreamIt -...
Installing the Streamit - Video Streaming Theme, Demo Import, And More! Streamit is a powerful Wo...
ALERT: Major Updates For ...
As the past few weeks were surreal-real. COVID-19 is in every nook and corner of our beautiful world...